Question 1

How do service bookings work?

Accepted Answer

At Unforgettable Vision, we strive to make the booking process straightforward and efficient for our clients.

Here’s a step-by-step guide to how our service bookings work:

1. Find Your Desired Design or Product Service: 
Begin by exploring our wide range of design services and personalized products

Identify the service that best matches your needs and visions.

2. Select Your Date and Time for Designer Discussion: 
Once you've selected your desired service, choose a convenient date and time for a detailed discussion with one of our expert designers.

This can be easily scheduled through our booking system on our website.

3. Attend Your Designer Discussion:
Join the scheduled session to discuss your project in detail via Email.

During this meeting, you'll collaborate with the designer to outline your requirements, preferences, and expectations.

You will also receive a quote for the project, and if you decide to proceed, a deposit or invoice will be issued.

4. Designs, Previews, and Mock-ups:
Before we move on to full production, you'll be provided with design previews and mock-ups.

This ensures that the final product aligns perfectly with your vision and allows for any necessary adjustments.

5. Payments on our booking services:
All payment must be made on your request before the final production.

Deposits maybe required depending on the request types and the size of your order or request that has a lot of creative times.

By following these steps, Unforgettable Vision ensures a collaborative and transparent process, guaranteeing that your final product meets your expectations.

For any further questions or to book a service, feel free to contact us!

Question 2

What are your production times?

Accepted Answer

PRODUCTION TIMES
How long do orders take?
When will my products arrive? 
What is your service turnaround?

PRODUCTION TIME:
2 DAYS TO 10 DAYS
All product types are complete.
Product production will be complete.

DELIVERY TIMES -
1 DAY TO 20 DAYS
Delivery vary depending on locations.
UK & Europe: 1 to 10 Days estimated.
United States: 3 to 15 Days estimated.
Worldwide: 5 to 20 Days estimated.

TOTAL TIME ESTIMATES -
2 DAYS TO 30 DAYS
The full amount of time for our orders.
Designs maybe be included.
Payment process is completed.
Product production is completed.
Shipping and delivery is completed.

PRECISE DATE REQUESTS -
10 TO 15 DAYS OR MORE
Please give us more notice on precise dates.
Make your order weeks in advance for guarantee.
UK & Europe: 10 to 15 Days notice
United States: 10 to 20 Days notice
Worldwide: 10 to 20 Days notice

The time frames above are just estimates.

Products and orders may be produced and deliver way sooner than you expected.

Productivity, turnaround times, and delivery can depend on the request, depth of detail, and worldwide location.

We prefer to offer the best quality rather than the poorest and like to handle all of our shops and service orders with unforgettable care.

If you have any questions or concerns, please feel free to contact us via our website or directly on any of our online social media platforms and messengers.

Question 3

What are your production types?

Accepted Answer

WHAT ARE PRODUCTION TYPES?
The Unforgettable Vision present different production types within our products.
You will be able to identify these products type within the online shop and service menus.
Products types are given to help us provide you with many different materials and a vary of rates.

PREMIUM PRODUCTS
Premium products are sourced from our worldwide franchise branches.
Premium products are the quickest and most officiant products we fulfill.
Premium products come with the highest of quality and presented materials.
Premium products have a rapid production and shipping times.
Premium products are fulfilled at the closest branch to you.

DELUXE PRODUCTS
Deluxe products are sourced from luxury worldwide locations.
Deluxe may come at a more of a hard hitting price.
Deluxe products can be sourced from big brand names.
Deluxe products may be more imported than any other.
High quality products and exceptional shipping times.

TRADITIONAL PRODUCTS
Traditional products come at much lower and affordable cost.
Traditional products are sourced directly from the UK or Asia.
Traditional product contain cheaper materials and quality.
Traditional products are also trainee materials and product creations.
Traditional production and shipping times may take a little longer.

STUDIO PRODUCTS
Studio product comes directly from the UV headquarters.
Studio product may be involved in designer projects.
Studio products contain different packaging.
Studio products can also come with unexpected gifts.
Studio products can take longer than most other service types.
Productivity may vary, and shipping may also vary with tracking.

PRODUCTION PRODUCTS
When making a online shop order or booking a online service please take note of the following production manufacture product types that will be stated in all products available.
 
STANDARD PRODUCTS
Standard products are supplied from another supplier and brand name.
We use standard products to print on to directly and embroid.
Standard products have a much quicker process when ordering. 
Standard products are the cheapest out of the two kinds.

MANUFACTURED PRODUCTS
Manufactured products are created from scratch to the very last thread.
Our team print, dry, cut and sew your manufactured products
Manufactured products take a little bit longer than standard product.
Manufactured products come at a higher price being from scratch.

ALLIED PRODUCTS
Allied products are products drop shipped from other companies.
We help sell and produce activity for other businesses.
We can provided products that are non-related to us.
Allied products could also be promotion products.
Allied and dropship products are limited stock and limited time.

We advise that all members should take note of production types.

The Unforgettable Vision is UK headquarter based.

Not all products are coursed from the UK and maybe imported.

At all times make sure you check in on your country import and duty fees.

Question 4

Product Care Instructions

Accepted Answer

We want you to take the best care of your products and in this FAQ section you will be able to seek all care information for your desired and purchased products that are also stated in each shop product listings.

PRINTED PRODUCTS
Direct Printed Product

The latest printing technology is to offer a wide variety of printable garments and products with design color options.

We use high-quality inks that won't fade for a long time if taken care of properly.
Keep in mind that the original manufacturer's care instructions don't take into consideration the printing process.
We suggest following the care instructions on this page to learn how to take care of your printed garments properly.

CARE DETAILS

• Can be machine-washed cold on a gentle cycle

• Make sure you turn your garment inside-out

• Avoid Bleach (non-chlorine bleach only if and when necessary)

• Do not use any fabric softeners

• Do not dry-clean your items

• Can be tumble-dried on a low cycle (Hang-dry works best)

• Use cool iron method inside-out

• Do not iron the print design

• Shrinking of the garment may occur if you wash or dry on a higher setting than what is advised.

• For the best results we advice hand washing your printed apparel, this will guarantee you a longer life time.

Follow these instructions carefully to avoid fading, cracking or failure of the desired print design on your apparel and object product.

Question 5

Return Policy Information

Accepted Answer

OUR RETURN POLICY
If you are looking to return an item or seek refunds, please view all information and instructions policy below.

𝗦𝗘𝗥𝗩𝗜𝗖𝗘 𝗥𝗘𝗧𝗨𝗥𝗡𝗦 𝗣𝗢𝗟𝗜𝗖𝗬 -
• Any claims for misprinted, damaged, or defective products must be submitted within 5 days of receiving your order.
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• Claims submitted after this period will not be accepted for investigation.
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• To report a product issue, please follow the steps below:
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- Contact us in anyway you find easy.
- Visit the Contact Page to contact
- Complete all required information.
- Select the "Returns Enquirer" option.
- Upload clear images showing the reported issue.
- Provide a detailed description of the problem.
- Submit your report for review and investigation.
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𝗥𝗘𝗧𝗨𝗥𝗡𝗦 𝗔𝗡𝗗 𝗜𝗡𝗩𝗘𝗦𝗧𝗜𝗚𝗔𝗧𝗜𝗢𝗡 -
• All reported claims will be reviewed by the Unforgettable Vision and production teams.
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• Investigations and inspections may take up to 5 weeks depending on the complexity of the issue and production requirements.
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• Additional information or images may be requested during the investigation process.
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• Clients are required to cooperate fully with any requests necessary to assess the reported issue.
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• Investigation time-frames may vary depending on workload, supplier involvement, and production records.

𝗥𝗘𝗙𝗨𝗡𝗗𝗦 𝗔𝗡𝗗 𝗥𝗘𝗣𝗟𝗔𝗖𝗘𝗠𝗘𝗡𝗧𝗦-
• Returns, refunds, replacements, or credits are not guaranteed.
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• Refunds or replacements will only be considered where a confirmed printing error and product damage has occurred.

• All products pass through quality control procedures before dispatch - we never send out anything that is wrong from requested orders or damaged.
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• Approved claims may result in a replacement product, store credit, partial refund, or full refund at our discretion.
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• Decisions made following an investigation are final.
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𝗡𝗢𝗡-𝗥𝗘𝗧𝗨𝗥𝗡𝗔𝗕𝗟𝗘 𝗜𝗧𝗘𝗠𝗦-
• We do not accept returns or refunds for incorrect sizing selected by the client on finalization.
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• We do not accept returns or refunds for color variations resulting from screen, monitor, or device display differences.
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• We do not accept returns or refunds for orders placed incorrectly by the client.
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• We do not accept returns or refunds for change-of-mind purchases.
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• Minor variations in print placement, color tone, or product finish that fall within normal production tolerances are not considered defects.
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• Any issue caused by misuse, improper care, accidental damage, or normal wear and tear will not qualify for a return, refund, or replacement.

Our team will investigate and inspect the reported issue. Please note that our products undergo several checks before shipping to ensure quality.

Once the product leaves our branch, the carrier is responsible for any damage during shipping. We will assist in tracking your package and resolving any issues.

Returns can take 1 to 30 days to process.

We strive to keep our customers satisfied but can only do so within certain limits.

Please read all product information carefully before purchasing.

Issues such as wrong size, color, or order mistakes made by the customer will not be accepted for returns.

RETURNS AND REFUNDS ARE NOT GUARANTEED!

We do not accept returns or refunds unless there is a printing error or product damage.

If there are any issues with your order, our team will contact you to make adjustments before production.